- The rental agreement:
a. The onus is on you to read & accept the terms and conditions of the rental agreement.
b. Please clearly write your email address on the rental agreement so that our invoice can be send to you for additional charges, failure to do so might result unnecessary delays.
- Check your vehicle & camping equipment
a. When receiving and returning your vehicle, make sure you agree condition of the vehicle as noted on the vehicle check list.
b. Please check camping equipment according to the list, lost and broken equipment will be charged on return.
- NB: (Principal circumstances that could result you liable for full costs of potential loss or damage,
regardless of insurance accepted.)
a. Not reporting damage of theft to Orukuenyaere Car Hire and the police.
b. Not adhering to local traffic rules and regulations, (e.g., Speeding limits).
c. Driving under the influence of alcohol or other substances.
d. Criminal or gross negligence.
e. Driving on a surface or condition which could damage your car.
f. Please safeguard your keys, any costs involving the loss of the key will be for your account.
- Rental of vehicle.
a. Clients signature on the rental contract is subject to the terms and conditions as set out herein.
b. The client will be bound by these terms and conditions, whether was driving or not. The vehicle shall be the sole risk of the renter throughout the renal period, & the renter shall be bounded by these terms and conditions.
- Use of vehicle:
a. The vehicle may only be utilized for the rental period or extension paid period.
b. The client & / driver shall make adequate provision for the safety and security of the vehicle & in particular but without limiting the generally of the afore going, he/she shall keep the vehicle properly locked and secured and immobilised and burglar alarm activated and any anti-theft device in the vehicle properly secured and in place when the vehicle is not in use.
c. Personal belongings stolen from the vehicle are not covered in any of the insurance options.
d. In the event of break-down (due to client’s error or negligence) or accident, the client will
be responsible for all costs, including towing. Towing due to mechanical failure on the vehicle (where the client is not responsible for the failure) cost will be covered by Orukuenyaere Car Hire.
- Returning of vehicle
a. The return date and time must be confirmed on upon arrival. If transfer is booked clients need to adhere to the agreed time for their transfer service. In case of any delays clients is expected to call and inform us in case of delay or change of time an hour before agreed time. For booked transfer if cancelled without advising, transfer charges will still apply and an invoice will be issued to client upon arrival. All payments must be settled before airport drop off.
b. Clients are expected to come 1 hour before their transfer to enable a thorough vehicle check.
NB: Please ensure the following:
- You receive the vehicle with full tank, ensure you return it with tank too. Upon your return, please write the reading km on your fuel slip/receipt. Should the vehicle not be full upon your return, we will fill it up and the clients is expected to pay for the fuel cost and kindly note there is a penalty of N$450.00 to be paid on top of the fuel amount.
- Please note if damage on the vehicle is not recorded upon vehicle return due to excessively dirty, non-visible damage, Orukuenyaere Car Hire reserves the right to charge your card after the rental.
- Please note Orukuenyaere staff are not authorized to offer quotation or advise liability on damage upon return of vehicle or during your rental, as this will be assessed by an independent professional on termination of rental.
- Should your equipment mal function whilst on your trip, you need to phone Orukuenyaere Car Hire to assist you, please remember the distances are vast and we will assist as soon as possible, usually it will be at the nearest big town.
- No refunds will be processed if the company was not informed of the problem.
- The driver/client
a. The client and /or driver warrant that all times of the vehicle will not be driven by any person
whose blood alcohol concentration exceeds the limit permitted by any applicable law or
regulation, or whilst under the influence of intoxicating liquor or of a narcotic drug or similar
drugs or similar substances and that every driver will have a valid driver license to drive the
vehicle, will comply with all applicable laws and will comply in all respects with the previous
agreement.
- Rental Days and Charges.
a. Rental days are charged per 24 hrs. Late return will result in being charged for a further day.
b. The client agrees to pay Orukuenyaere rental rates as invoiced plus any other charges that may apply
as per booking confirmation. Charges such as vehicle delivery fee if not in Windhoek will be
added to client’s invoice to cover for fuel costs. All traffic fines will be during client’s rental
c. will be charged on client’s credit card if reported upon return, if not reported, car will be
checked on car track to report to rental dates and an invoiced will be issued to client with a
d. Penalty of not reporting. Cross border fees and fuel while travelling are to be paid by clients
directly.
- Insurance.
a. The renter shall be liable for any loss or damage to the vehicle and any other expenses
incurred in recovering the vehicle during the rental period howsoever the loss or damage is
caused whether or not it is attributed to his fault or negligence, provided that none of the
situations or circumstances set as per contract is applicable.
The renter’s liability is respect of each incident giving rise to such loss or damage as the case
may be.