Standard Terms and Conditions of Contract

Please ensure you read and understand the below info, kindly note any kind of negligence
your insurance is void.

The rental agreement:

1. The onus is on you to read & accept the terms and conditions of the rental agreement.
2. Please clearly write your email address on the rental agreement so that our invoice can be send to you for additional charges, failure to do so might result unnecessary delays.

Check your vehicle & camping equipment:

1. When receiving and returning your vehicle, make sure you agree condition of the vehicle as noted on the vehicle check list.
2. Please check camping equipment according to the list, lost and broken equipment will be charged on return.

NB: (Principal circumstances that could result you liable for full costs of potential loss or damage,
regardless of insurance accepted.

1. Not reporting damage of theft to Orukuenyaere Car Hire and the police.
2. Not adhering to local traffic rules and regulations, (e.g., Speeding limits).
3. Driving under the influence of alcohol or other substances.
4. Criminal or gross negligence.
5. Driving on a surface or condition which could damage your car.
6. Please safeguard your keys, any costs involving the loss of the key will be for your account.

Rental of vehicle:

1. Clients signature on the rental contract is subject to the terms and conditions as set out herein.
2. The client will be bound by these terms and conditions, whether was driving or not. The vehicle shall be the sole risk of the renter throughout the renal period, & the renter shall be bounded by these terms and conditions.

Use of vehicle:

1. a. The vehicle may only be utilized for the rental period or extension paid period.
2. b. The client & / driver shall make adequate provision for the safety and security of the vehicle & in particular but without limiting the generally of the afore going, he/she shall keep the vehicle properly locked and secured and immobilised and burglar alarm activated and any anti-theft device in the vehicle properly secured and in place when the vehicle is not in use.
3. Personal belongings stolen from the vehicle are not covered in any of the insurance options.
4. In the event of break-down (due to client’s error or negligence) or accident, the client will be responsible for all costs, including towing. Towing due to mechanical failure on the vehicle (where the client is not responsible for the failure) cost will be covered by Orukuenyaere Car Hire.

Returning of vehicle:

1. The return date and time must be confirmed on upon arrival. If transfer is booked clients need to adhere to the agreed time for their transfer service. In case of any delays clients is expected to call and inform us in case of delay or change of time an hour before agreed time. For booked transfer if cancelled without advising, transfer charges will still apply and an invoice will be issued to client upon arrival. All payments must be settled before airport drop off.
2. Clients are expected to come 1 hour before their transfer to enable a thorough vehicle check.

NB: Please ensure the following:

•  You receive the vehicle with full tank, ensure you return it with tank too. Upon your return, please write the reading km on your fuel slip/receipt. Should the vehicle not be full upon your return, we will fill it up and the clients is expected to pay for the fuel cost and kindly note there is a penalty of N$450.00 to be paid on top of the fuel amount.
• Please note if damage on the vehicle is not recorded upon vehicle return due to excessively dirty, non-visible damage, Orukuenyaere Car Hire reserves the right to charge your card after the rental.
• Please note Orukuenyaere staff are not authorized to offer quotation or advise liability on damage upon return of vehicle or during your rental, as this will be assessed by an independent professional on termination of rental.
• Should your equipment mal function whilst on your trip, you need to phone Orukuenyaere Car Hire to assist you, please remember the distances are vast and we will assist as soon as possible, usually it will be at the nearest big town.
• No refunds will be processed if the company was not informed of the problem.

The driver/client:

The client and /or driver warrant that all times of the vehicle will not be driven by any person
whose blood alcohol concentration exceeds the limit permitted by any applicable law or
regulation, or whilst under the influence of intoxicating liquor or of a narcotic drug or similar
drugs or similar substances and that every driver will have a valid driver license to drive the
vehicle, will comply with all applicable laws and will comply in all respects with the previous
agreement.

Rental days and charges:

Rental days are charged per 24 hrs. Late return will result in being charged for a further day.
b. The client agrees to pay Orukuenyaere rental rates as invoiced plus any other charges that may apply
as per booking confirmation. Charges such as vehicle delivery fee if not in Windhoek will be
added to client’s invoice to cover for fuel costs. All traffic fines will be during client’s rental

c. will be charged on client’s credit card if reported upon return, if not reported, car will be
checked on car track to report to rental dates and an invoiced will be issued to client with a

d. penalty of not reporting. Cross border fees and fuel while travelling are to be paid by clients
directly.

Insurance:

The renter shall be liable for any loss or damage to the vehicle and any other expenses
incurred in recovering the vehicle during the rental period howsoever the loss or damage is
caused whether or not it is attributed to his fault or negligence, provided that none of the
situations or circumstances set as per contract is applicable.
The renter’s liability is respect of each incident giving rise to such loss or damage as the case
may be.

The renters’ liabilities shall not be limited if:

• The loss or damage or the event giving rise thereto was caused by the fault of negligence of the renters or the driver (whether authorized or not).
• The loss or damage or the event giving rise thereto occurred in a situation where no other vehicle or animal/object was involved, unless the renter is able to prove that the loss or damage or the event giving rise thereto was not caused by the fault or negligence of the renter or the driver.
• At the time of the occurrence of the loss or damage the or the event giving rise thereto, the vehicle was driven on a rod which was not tarred or generally whose condition was otherwise and not suitable for the vehicle.
• As per contract agreement the renter shall pay Orukuenyaere Car Hire the cost of the repairs to the vehicle if any part of the vehicle has been stolen or damaged beyond economical repair the fair market value thereof before damage occurred.

Procedures in case of accident

• In case of get the information from the other party involved such as: Drivers ID/ drivers license, full names and contact numbers.
• Go to any nearest police station for the accident report (this we need for our insurance) a payable fee will apply. Also report the accident to get the case nr for the company’s use. Share this information with Orukuenyaere.
• Should the vehicle not able to move/drive, new insurance is required for the new vehicle. No refund on previous paid insurance, even travelling days are not completed.
• Failure to report accident or damage will result in costs being charged to renter.

Exemption:

Orukuenyaere Car Hire will not be liable for any damage to vehicle negligence, or to damage arising
out of any defect in, or mechanical failure to the vehicle caused by negligence, not for any
loss of number/ license plate.

Transported or left in the vehicle, nor for any indirect damages. Consequential loss of profits
or special damage of any kind breach of this agreement, or arising out of any cause
whatsoever, irrespective whether or not the loss resulted from the negligence of Orukuenyaere Car Hire

its agent or employee. Orukuenyaere Car Hire accepts no responsibility and shall not be liable for
delays by breakdown or any circumstances.

General:

1. This agreement shall be governed in all aspects by the law of Namibia
2. No agreement in variance with the provision of this agreement shall be binding unless recorded in writing and signed by on behalf of the renter and by or on behalf of Orukuenyaere Car Hire.
3. The renter agrees that Orukuenyaere is entitled, not obliged in its discretion to institute any action of proceedings for enforcing any of its right under this agreement in the magistrate’s court, notwithstanding the amount in dispute and the renter consent to the jurisdiction of the magistrate’s court.
4. If Orukuenyaere institutes any legal proceedings against the renter to enforce any of its right under this agreement the company shall be entitled to recover from the renter all the costs it incurs to its own attorneys in accordance with their then usual charges and assesses as between attorneys and its own client.
5. If the renter enters into this agreement on behalf of nay principal, including undisclosed principal, he/she shall be personally liable jointly and severally with his principal.
6. Orukuenyaere reserves the right to substitute the vehicle reserved with the similar vehicle should the vehicle reserved not be available at the time of hire.
7. Orukuenyaere car hire takes no responsibility for any personal injuries and/ or death of the driver or any passengers arising during the use of any vehicle of Orukuenyaere Car Hire.